Registration FAQs

Registration Info Register to Run & Fundraise Register to Run FAQs Packet Pickup

Is it possible to switch races?

It is not possible to transfer, change or switch to a race that is sold out, but you may transfer out of a sold out race to a race with open spots. There is a $15 transfer fee. You may only participate in the race for which you are registered. Please note that registration is non-refundable. If you are registered for the full marathon or relay you may not run the half marathon course. You will receive the finish line medallion for the race bib you are wearing – finishers with full marathon bibs receive full marathon medal, finishers with half marathon bibs receive half marathon medal, the relay team member running the last leg of the relay race and crossing the finish line receives 5 medals for his/her team.

Is it possible to get a refund of my registration fees if I am unable to participate due to injury or unforeseen circumstances or if I change my mind on which race to run?

Please note that there are no refunds in case you are unable to participate for any reason.

If I can’t run, can I transfer my registration to another runner?

No. If you are unable to run, please turn your entry back in to us. You can do this by sending an e-mail to registration@runtherock.com.

The reason most races, including ours, don’t allow transfers is because it encourages scalping of entry fees in sold out races. We are unable to make exceptions because we have no way of verifying the validity of claims when we are contacted for a transfer.

Can I pick up my friend’s packet at Packet Pickup?

The answer is yes, and in order to do so, please bring the following:

  1. a printed copy of your friend’s registration confirmation email with their signature and written permission allowing you to pick up their packet
  2. a phone number where your friend can be reached in case of questions during the packet pickup process
  3. your photo ID (for our records as to who picked up the packet)

What if the weather is bad on race day?

The race is held rain or shine. In the case of ice, sleet , snow or other dangerous conditions, an evaluation will be made on race morning as to whether or not the race will be held. If the race is canceled, it will not be rescheduled. Refunds will not be made in the case of inclement weather cancellations.

How do I register by mail?

We no longer accept mail-in registration. Registration is accepted online. Going “paperless” is an environmentally-friendly decision that makes sense for the marathon. We want to preserve our world and our trees for future generations! In addition to helping our environment, going paperless helps in other ways. Our event is primarily run by volunteers, and moving away from mail-in registration frees our time to improve other areas of our race and ultimately donate more time and money to our beneficiary. Thank you for understanding!